8 Communication Strategies From Hostage Negotiators That Can Help You Lead More Effectively

What can you learn about communication from the people that handle the most difficult negotiations?

The traditional image of a leader is that of a person who tells people what to do and how. Many people believe that being a leader means knowing everything, being active, and constantly trying to shape the environment around you.

When people turn to you for guidance or to resolve a conflict, your first impulse might be to have an opinion, make a decision…